Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition in which you received it. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@suntasy.co.uk. Returns should be sent to the following address: 21 Bexley Walk, Swindon, SN3 2FG, United Kingdom.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at contact@suntasy.co.uk for any return-related questions.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, opened or used oral care products may not be eligible for return unless they are faulty. We also do not accept returns for custom products, hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions about your specific item before returning it.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period
If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original packaging, and in the same condition in which you received it. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@suntasy.co.uk.